Feedback & Complaints
Learn about the different ways you can provide feedback or make a complaint.
Share Feedback
Tell us what's working and where we can improve.
Raise a Complaint
We investigate every complaint fairly and promptly.
Confidential
Your information is private and only shared as required.
Drives Improvement
Every piece of feedback shapes how we deliver care.
Our Commitment to You
At Wings Care we are committed to:
- Providing services that meet and exceed your expectations
- Encouraging you to let us know what we are doing well and how we can improve
- Listening to your feedback and complaints
- Investigating all complaints in a fair and timely manner
- Resolving complaints wherever we can, and improving our services as a result
If something is not right for you, you are unhappy with your services, or you can recommend changes, please tell us immediately. Our job is to understand and respond to your needs.
Any feedback or complaint raised is private, and is only shared with those who need to be involved.
Every complaint made to Wings Care is investigated, and feedback is provided to you. You should always know how long it will be before you will hear back from us.
Ways to Provide Feedback or Make a Complaint
In Person / Verbally
- Speak to your support worker or team leader
- Call our complaints team on 0494807809
In Writing
- Ask a staff member for a feedback or complaints form
- Email us at [email protected]
- Complete the form on this page
Online
- Use the Feedback / Complaint Form below
- Submit anonymously if preferred
Advocacy Support
If you need support to make a complaint, you can ask someone to speak on your behalf — a family member, friend, or an independent advocate.
Developmental Disability WA (DDWA)
Provides advocacy and information services for people with intellectual disabilities.
Visit WebsiteOffice of the Public Advocate (OPA)
Protects the rights and interests of adults with decision-making disabilities.
Visit WebsitePeople with Disabilities WA (PWdWA)
Disability advocacy service supporting the rights of people with disability.
Visit WebsiteExternal Agencies That Can Help
Sometimes there are limits to what we can do. If you feel our findings and resolutions are unreasonable, you can raise a complaint externally with:
Feedback / Complaint Form
We Appreciate Your Feedback